Effective Date: 07/10/2025

At Mosam Cosmetics, we are dedicated to delivering your skincare products safely, quickly, and efficiently. This Shipping Policy outlines the terms, timelines, and conditions related to the delivery of your orders placed on our website.

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1. Order Processing Time

• All orders are processed within 1–2 business days (excluding Sundays and public holidays) after receiving your order confirmation email.

• You will receive a notification once your order has been shipped.

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2. Shipping Methods and Delivery Time

We currently offer delivery across India using trusted courier partners.

*Express Shipping availability depends on your pin code and courier partner.

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3. Shipping Charges

• FREE shipping is available for all prepaid orders above ₹499.

• For orders below ₹499, a nominal flat shipping fee of ₹50 may be applied.

• Shipping fees (if applicable) will be calculated and displayed at checkout.

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4. Tracking Your Order

Once your order is shipped, you will receive an email or WhatsApp message containing the tracking ID and courier partner information. You can track your shipment using the provided link.

If you have not received tracking details within 2 business days, please contact us.

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5. Delays and Delivery Issues

While we strive to meet the estimated delivery timelines, delays may occur due to:

• High order volumes during sales or festivals

• Weather conditions or unforeseen circumstances

• Courier service disruptions

We are not liable for delays caused by third-party shipping providers but will make every effort to resolve issues promptly.

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6. Incorrect Shipping Information

• Please ensure that all shipping details (name, address, pin code, phone number) are accurate.

• We are not responsible for non-delivery due to incorrect or incomplete information provided by the customer.

• If a package is returned due to wrong address, we may charge re-shipping costs.

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7. International Shipping

At this time, we do not offer international shipping. We only deliver within India.

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8. Lost or Stolen Packages

If your package shows as “Delivered” but you haven’t received it:

• Check with neighbors or building security.

• Contact the courier company with your tracking number.

• If unresolved, contact us for assistance within 48 hours of the delivery notification.

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9. Contact Us

For shipping-related queries or support, reach out to:

Mosam Cosmetics
📧 Email: info@mosamcosmetics.com
📞 Phone/WhatsApp: 8851776244
🌐 Website: https://mosamcosmetics.com

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By placing an order on our website, you agree to the terms outlined in this Shipping Policy.